IOH Lobby Revitalization
I led the coordination of the IOH Lobby Revitalization, connecting the facility team, PT PMA as the contractor, and Dedato and Dassociate as design partners. By managing communication, timelines, and alignment across all stakeholders, I helped ensure a smooth renovation process and a refreshed lobby experience that enhances daily user flow.
Indosat Ooredoo Hutchison
Jakarta Pusat
Telecommunication
Dedato
PT Prasetya Mulya Abadi
D'Associate
Challenge
Renovating the main entrance posed a significant challenge because the lobby had to remain functional for daily traffic.
The team needed to move quickly while still maintaining safety, accessibility, and workflow continuity. Creating a temporary access plan for employees and visitors, coordinating timelines with the facility team, and managing multiple vendors and design partners added further complexity.
Benefit
The upgraded lobby delivers clear improvements in comfort, environmental quality, and overall user experience. Key benefits include:
A refreshed and modern lobby that enhances first impressions
Smoother circulation and a more welcoming arrival experience
Improved functionality for daily use
Better alignment with IOH’s identity and updated brand atmosphere
Clearer zoning and a cleaner, more organized space for users
Project Coordination
Aligning the facility team, designers, and contractors to keep the project moving smoothly.
Client-side Coordination
Coordinating daily workflows across the lobby and retail upgrades on behalf of Indosat.
Seamless User Experience
Maintaining safe access during construction while enhancing the arrival and retail experience.
Process
As one of the project coordinators for Indosat, I supported decisions, alignment, and execution across the Lobby, Gerai IM3, and 3Store upgrades.
Internal Alignment
Coordinated with the Facility Management Team to plan temporary access, manage traffic flow, and keep daily operations running during renovation.Design Coordination
Worked with Dedato on Lobby and Gerai IM3 designs and with Dassociate on the 3Store to ensure cohesive layouts and smooth approval processes.Vendor & Stakeholder Coordination
Managed communication and timelines across multiple vendors to maintain consistency and meet project schedules.Construction & Execution
Collaborated with PT Prasetya Mulya Abadi (PMA) during construction, monitoring progress and resolving onsite issues.Retail Integration
Supported the alignment of Gerai IM3 and 3Store upgrades to improve customer flow and enhance the service experience.
Conclusion
By coordinating the facility team, PT PMA, Dedato, Dassociate, and multiple vendors, I helped ensure the lobby renovation moved efficiently while keeping the space fully functional. Through close collaboration and careful planning, the project delivered a revitalised entrance that strengthens first impressions and enhances everyday user experience.